We have a genuine belief that we can make a positive contribution to the successful development of each of our client's businesses. One of our team was recently nominated for and won the Customer Service Training Programme of the Year Award at the Customer Service Awards – it doesn't get much better than that!
It's no secret that world class customer service puts you head and shoulders above your competitors. Giving excellent Customer Service couldn't be simpler right? Wrong! In a world where excellence in customer service seems to be in general decline, people's reactions when such service is provided tends to be more positive than ever.
Most businesses don't intentionally set out to provide poor service, and it's not that they don't care (or they wouldn't be around for long) they often actually strive for outstanding customer service but for whatever reasons whether it be growth, changes in systems, restructure, changes in leadership etc etc standards can very slowly and gradually sink into decline.
Our area of expertise is to be able to assess the requirements and to reverse this trend in a positive and supportive manner.
Our experience in working with a whole spectrum of organisations tells us that by moving forward in small steps / marginal gains / plus 1's the improvements can be sustained and a positive culture can be developed. Never let an untrained employee have customer contact.. Your people represent you, your company, and your brand. Working with customers is the most important thing they will do. Give them the tools by giving them fantastic training to handle all of your customers. At Inspirations each and everyone of us is passionate about Customer Service.
Here's a sample of some of the Customer Service solutions we've delivered in the last few months for our clients:
- Customer service centre set up
- Development of Key Performance Indicators
- Setting up robust Coaching systems
- Recruitment
- Telephone screening
- Interviewing and assessment
- Telephone Excellence
- Delivering Customer Service Excellence
- Selling through service
- Retention calls - inbound & outbound
- First Impressions
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